We at Multipack are leading manufacturer and exporter of machineries for various industries like Pharmaceuticals, Food & Beverages, Cosmetics, etc. Our innovative designs, economical prices, quality and performance of our products have over the years won a commendable presence at both the national and international level.
Our service, our professionalism and our experience and expertise have created a large number of satisfied customers, has earned us their trust and has given us the credibility to work with various companies, both large and small, throughout North and South America, Europe, Australia, New Zealand and Africa. MULTIPACK offers a wide range of services to provide our customers with a single source for all of their requirements.
Having a well-planned and well-equipped state of the art advance manufacturing facility and separate administrative offices with worldwide network of agents and representatives, we proudly claim to cater to our customers with the best of product and services to their delight. To ensure that the products consistently live up to and in fact, surpass, the performance standards, we use the most advanced machine tools and operational techniques available worldwide. Engineering and manufacturing departments are integrated through a dedicated network to ensure consistency, reliability and efficient system.
We have a well-trained team of individuals who take pride in working together with common goals and objectives. As a team, we believe in working together, depending on one another, sharing knowledge and learning from each other’s experience, resulting in better products & services.
World class components are used in all the machineries manufactured by us. Use of quality raw materials to achieve the quality necessary to make perfect product. We have a vigilant quality control procedure, which includes monitoring of work in progress and thorough checking of finished products. A fully equipped laboratory verifies the required standards. Our machines are built to last under extreme operating conditions – 24 hours a day, 7 days a week.
Quality is the driving force behind our success and we are continually committed to maintain high quality standards during process and through pre-shipment inspection. Adherence to delivery schedules and offering most competitive rates have rewarded us with the invaluable trust of the customers.
Armed with an attitude of proactive innovation and powered by the vision of developing products of global standards, a well-qualified and dedicated R & D team is continuously working with latest equipment & technology for product improvement and new product development. We offer complete process consultancy – with maximum flexibility in product development & design and constant customer specific fine-tuning of all the machines to meet individual customer requirement. At Multipack, the future needs of domestic and international markets are also identified and evolved. With contemporary computer aided design facilities, our expertise is matchless. We are always developing new technology to help your business grow.
We take utmost care while selecting any new vendor. We have a stringent selection process before including any supplier in our team. But once they are in, we take all the necessary steps to make sure continuous development of our suppliers and we maintain close relationship with our entire Vendor’s to ensure we stay at the leading edge as technology develops.
An extensive product range to choose from, coupled with the benefit of best technology at the most competitive price, provides the best value for money to our customers. We always believe in win-win situation and hence our customers always get value for their money whenever they buy any product from us.
Our technical experts are always willing to assist customers over phone, fax or e-mail or live chat on specific problems related to machine operation and maintenance. We also have a qualified team of engineers to assist customers in their process related problems.
Our customer support department comprising of experts in various branches of engineering are always ready to attend to any urgent requirement of maintenance or after sales service from our valued customers. Our regional offices are also equipped with qualified service technicians to attend to regional customer’s service calls promptly. A separate team of service personnel for our international customers is always on its toe to proceed to any location world over. We have trained engineers deputed at some of our international agent’s place for quick after sales service.
A separate store for essential spares of all the plants and machineries supplied by us is maintained at our works to cater to any urgent need of the customer. Our user manuals for the machines are provided with part lists for all the assemblies and parts of the machine and customer is required to inform us the machine no. and the part no. only to get required spares from us. We ensure dispatch of spare parts within 24 hours provided the requirement is clear and commercial formalities are completed.
We offer training to the customer’s personnel during assembly and testing of ordered plants or machines at our premises. In specific cases, request for extensive training of customer’s personnel at the premises of our existing customers can also be arranged. We also offer training by our skilled technicians and qualified trainers at the customer’s premises on operation, maintenance and trouble shooting of the plants.
A complete set of operation and maintenance manuals are provided to the customer at the time of installation of the machine. Manuals consists of detailed information on safety instructions, installation, operation, major operational functions, preventive maintenance, assembly-wise part lists, Electric diagram, details of the bought-out items like electrical and electronics items, mechanical items etc. and also major trouble shooting.